A new study commissioned by Lenovo and Intel, • Empower Your Employee with the Right Technology • • • • • • • • • • • • •
The main points of the research show that while on the one hand companies see on average a five times greater return than the investment in EX, driven by increased productivity, organizational agility and customer satisfaction, on the other hand there is a disagreement between decision maker While management gives priority to software, services and strategic integration of IT, employees are more focused on day-to-day experience with technology. This suggests that there is more room for decision-makers to work with employees in terms of the choice of technology to purchase, increasing team involvement, improving customer satisfaction and business performance.
With the transition of remote and hybrid working modes, technology purchasing decision-makers in companies are to update their devices, software and services to improve employee experience, team involvement and satisfaction. According to research results, this situation has led to increased spending on technology. The decision makers surveyed noted a return on investment 5 times greater in terms of productivity, organisational flexibility and customer satisfaction, many of which intend to increase investment by about 25% over the next two years.
Employees interviewed by Lenovo and Intel claim to be dissatisfied with their experience with PC, both from the hardware and software point of view.
50% say that their PC is obsolete or inadequate (not fast enough, reliable or powerful), 46% report frequent software malfunctions, which interrupt the workflow and only 33% declare themselves extremely satisfied with the laptop provided by the company. Finally, over 30% say that the laptop supplied is functional for collaborative applications.
According to Lenovo and Intel, it is important to note that both decision makers and employees consider the level of employee satisfaction for the technology provided by the company to be a primary objective. Furthermore, the satisfaction for the technology provided has a significant measurable positive impact: in fact, almost 60% of IT decision makers have increased by 10% in the EX parameters related to the satisfaction of employees with the technology they use. It is therefore clear that the technology made available by companies is crucial to drive the growth of the EX parameters, along with other factors such as human resources, employee benefits and other factors.
However, there remains a clear disconnect between employees and IT decision makers, which have as their primary parameter the longevity of the investment in technology, rather than the impact of the adoption of technology on teams. According to research, while the 84% of IT decision makers are convinced that an employee can easily replace the PC when needed, only half of employees claim that this is a solution available. Ultimately, IT decision makers and employees agree that the technology upgrade cycles can improve and be better aligned. In addition, IT decision makers argue that the integration of hardware and software has an even greater impact on the WP, while employees demand reliable and performing devices.
From the research of Lenovo and Intel emerge some guidelines on how companies can improve employee involvement, and consequently the results, thanks to investments in technology. Re-aligning investment. While many IT decision makers invest in emerging technologies such as 5G, virtual and augmented reality (AR/VR), artificial intelligence or machine learning tools, according to employee guidance, focus first on their immediate priorities • building Reorganise priorities. Business decision makers should also focus on improving employee experience, as well as on specific productivity parameters. Indeed, research shows that nearly 80% of IT decision makers plan to focus on improving employee involvement in the coming months. Focus on the PCs. PCs are now of fundamental importance to employees, with 77% of them claiming that PC is a critical element of daily work and collaboration with colleagues. Greater attention to PCs can result in the greatest impact on customer turnover and satisfaction, and most people who have participated in the research agree that PCs are crucial in increasing customer satisfaction (69%), turnover (62%) and the Involve employees in investment decisions in PC. The vast majority of employees (72%) replied that listening to people or at least clarifying what their needs are and among the three most important parameters on which companies should work to improve the icing. This indication is important since employees include the value of their devices in determining effects on the business based on technological parameters such as performance, connectivity, reliability, weight/size ratio, battery life and more. Listening to employee feedback can help you evaluate the best technology options.