The ubiquity connectivity, the new parallel Internet, hyper automation, widespread artificial intelligence, decentralization and the inevitable metaverse: the technologies and priorities of the leading IT according to Christian Reilly, Vice President Technology Strategy of Citri

If there is one positive thing that technology may have learned in the last two years, it is that change is not an impossible thing.

If most companies had already started digital transformation processes before the pandemic, the whole business world has moved significantly towards digital work models because of the pandemic.

Those who have chosen to rethink their business models, supply chains and HR strategies over the last two years now have the opportunity to rely on more effective technology and use it to meet new challenges.

For Christian Reilly, Vice President Technology Strategy of Citrix, going towards 2022 it is not correct to speak of “new normality” rather than “new now”.

Companies will continue their journey towards a future enhanced by technology where normality will be represented by a state of constant change and evolution where things can change every day along the way. And the important thing is to find a balance in this condition.

In some cases, for Reilly, we can think of a form of confrontation between consolidation and expansion: for example, the technological infrastructure and the processes that were necessary to achieve quickly, will evolve into a plan that will bring them to maturity. Application technologies will continue to offer choice for the business line and ease of use for users. And hybrid cloud strategies will become even more important.

The priorities of IT leaders

Parallel ubiquitous connectivity and Internet

In a world where billions of devices exist and each of them has a role to play in contributing to the context of an application, both by generating and using data, Reilly says, having connectivity available anywhere is of fundamental importance.

The expansion of 5G, WiFi6 (802.11ax) and LoRa/LPWAN networks will represent a huge progress for connectivity and the fundamental basis for edge computing, opening up many possibilities for different companies.

As the demand for broadband continues to grow, we will continue to see hyperscalers develop both terrestrial and submarine capabilities on an unprecedented scale, encouraging companies to use their backs to support network traffic.

This will allow the emergence of parallel Internet. With the promise of better performance, security and coverage than traditional Internet infrastructures.


Since the 1960s, the scheme has been referred to as “people-processes-technology” and companies have often relied on it to improve the operational efficiency of the tools available to employees.

In many organizations, Reilly notes, the Achilles heel of this scheme is the inability to radically change and at the base of business processes, largely due to the rigid division into silos of departments and data islands that exist

The RPA (Robotic Process Automation) has been used more and more for the less complex and specific processes of a department, but what would happen if companies wanted to apply automation in a wider way, spreading it throughout the company with the

This is where hyper-automation comes in, which is the combination of several enabling technologies such as RPA, Ristretta Artificial Intelligence, Process Discovery & Process Mining, Business Process Management and Workf

Hyper-automation is not limited to combining a series of enabling technologies but also has the objective of redesigning the entire process by rethinking the optimal number of steps it requires and using technologies to automate these steps throughout the company.

And much demand is expected, because the demands of digital transformation and automation of business and IT processes are increasingly strong. In fact, Gartner counts that by 2025 the software market that enables hyper-automation will count about 860 billion dollars with a compound annual growth rate (CAGR) of 12.3%.

Artificial intelligence for all

Artificial intelligence, or more precisely restricted artificial intelligence, is everywhere (from cars to online shopping experiences) and is becoming increasingly pervasive. As the underlying technology becomes less flashy and is presented in a way that allows you to easily use it, the opportunity for an incredible level of innovation is growing more and more.

An example is the Codex OpenAI… an artificial intelligence function that transforms natural language into code. The system has already reached a very good level in several programming languages and is able to interpret simple commands in natural language and execute them instead of the user, making it possible to build a natural language interface for existing applications and open a world of possibilities for the business line


The evolution of IT strategies over time has created a patchwork of different applications, services, architectures, and distribution models that have partly followed the same trends as the market has outlined.

And as concerns about privacy, ownership, trust and lock in grow, there is an increasing interest in decentralised Apps and how they can provide adequate responses to both business and commercial developers.

These apps are digital applications or programs that work on a distributed registry and outside the control of a single authority.

They offer great potential to ensure that key information such as user identity or profile data remains the property of the end user and is not stored and controlled by a service provider. A significant part of the current focus is in the DeFi or Decentralised Finance area and, although relatively new, is taking momentum and will probably be the benchmark for other markets to follow.

The Metaverse

The history of technology, and human innovation, Reilly explains, is studded with great failures. From Pebble Watch to Laser Disc, it can be said that, in general, some ideas that seem surprising at the moment become surpassed in a very short time.

Virtual reality, augmented reality and mixed reality have been joining us for a few years, and although they were very promising, they have never really taken off as far as a large-scale adoption is concerned. But things could change.

Will the confluence of needs, including the increased demand for collaboration in a post-pandemic world where the office is no longer a building and companies seem to want to improve their ecological impact to revive the idea of a metaverse?

Think of the next generation of talents and what they are used to doing, says Reilly: working together and communicating in words with Roblox and Minecraft.

The laws of physics and the technologies we have at present prevent us from physically moving from place to place by simply pressing a button.

But what if we could really immerse ourselves in a series of digital worlds twinned and capable of giving us such a realistic idea of the presence and collaboration that we could come to believe that we had transcended physical boundaries?

There are many companies with a technology capable of opening up such worlds. Facebook is betting its future on the metaverse. Apple has a significant amount of technology that could lead it into this space. And who would feel like excluding Google or Magic Leap?

The good thing about when you imagine the future is that we don’t have to be right about everything. We can explore different thinking processes and learn from the past to open up new possibilities that can support growth and innovation. It’s an incredible time to work in technology.

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