In 2020, the active Spid identities reached over 13 million, with an increase of 140% compared to 2019, driven by regulatory interventions to facilitate their adoption and by the obligation to access bonuses and allowances paid during the pandemic. A mobile application was released to fully digitize the electronic identity card, now in possession of almost 18 million Italians.

And several private initiatives have been created to manage the entry of new customers remotely, access to services and the authorisation to carry out digital transactions on different channels. The health emergency, with the imposition of lockdown and social distancing rules, has marked a real turning point in the diffusion of digital identity systems in Italy, but still lacks a structured culture on the subject, with a sharing of strategies and a common direction that allow to This is what emerges from the research of the Digital Identity Observatory of the School Management of the Politecnico di Milano.

The market in Italy is still modest and very concentrated: from 2016 until the end of 2019 were spent by the Public Administrations little more than €7.5 million for the membership of the system SPID, of which 5.7 million (76%) were destined to only ten suppliers. And there are 5,300 out of over 22,000 PAs that allow citizens to use SPID to access at least one digital service.

But the growing interest in digital identity attracts new innovative players on the market: 173 startups have been recorded at international level that offer solutions to simplify user recognition, exploit technologies such as artificial intelligence, machine learning or blockchain for authentic

Digital identity is a set of data that uniquely identify a person, a company or an object and that are collected, stored and digitally shared within an ecosystem of actors and through enabling technologies, and that allows access to The Observatory has identified 5 models of digital identity. Social ID, i.e. the set of data declared by the user when registering for a social platform, such as the identities of Facebook or Google, is characterized by a minimum level of verification and high frequency of update and can also be enhanced for access to other L’eCommerce ID has similar features but is based on eCommerce or marketplace platforms such as Amazon or Shopify. The eGov ID collects digital identity systems developed and distributed by government bodies that uniquely recognise their citizens and allow them to use public services, such as CIE. The Financial ID is the profile of identification data collected by a bank to recognize its customer, subsequently valued for access to other service providers; this is the case of PayPal. Finally, the Mobile ID is based on the use of the SIM Card as a security element for the data on the identity of the user, collected and verified with medium-high guarantee levels.

The first path identified by the Observatory to enhance the Spid in Italy is the enhancement of existing models, enriching data, integrating the basic profile of the menu with other information, involving new actors in the ecosystem of digital identity in different roles and spreading a greater awareness of the

Another key is the integration of ID systems with ancillary services: the management of the entire life cycle of the digital transaction in security brings benefits for both those who manage the user data and those who offer the service, such as the possibility to sign documents and contracts after a certain recognition

The third direction is interoperability with other ID systems active in Italy and abroad, indispensable to allow transactions and interactions between European countries and multiply the opportunities for use of the ID for the user; for service providers, instead, to establish partnerships between actors

The fourth way is to experiment with new technologies, increasing the value of digital identity: integrating technological innovations into existing systems and developing pilot projects to understand benefits and applications can be the key element in the dynamic of the digital identity market.

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