According to the IDC FutureScape 2021 Worldwide Services report, senior decision makers from organizations and their IT departments are learning about new buyers’ expectations in the middle of the Covid-19 pandemic and are exerting greater pressure

According to the IDC FutureScape for Worldwide Services report, by 2025 three quarters of organizations seeking to drive revenue growth will select only suppliers that can offer a portfolio of strategic, design and technological services.

By 2024, almost 55% of companies will use PaaS as the main application development platform to develop custom applications and drive DevOps maturity deeper through their application portfolios.

By the end of 2021 70% of organisations with mature employee experience programmes will be back to their growth trajectory before 2020, compared to only 20% of organisations with not yet immature programmes.

By 2022, more than 90% of the innovation centres of suppliers will be re-proposed as virtual and physical hybrid innovation networks rather than as dedicated spaces where people have to meet face-to-face to innovate. By 2023, more than 70% of companies will use the multicloud management platform functions as part of the cloud services managed to standardise tool sets, ensure service quality and enable demand management.

By the end of 2021, 32% of organisations will use employee personality profiles to provide better employee experience.

By 2023, more than two thirds of G2000 organisations will have incorporated the assessment and assurance of the resilience of the provision of services in more than 75% of all their external business and IT services.

By 2022, just over 50% of organizations with more than 1,000 employees will accelerate their digital transformation projects (36% is accelerating now), making the remaining companies increasingly disadvantaged.

By 2024, more than 75% of organisations will implement a certain level of automation over multiple processes, to achieve a higher level of process optimization and free up operational liquidity.

Finally, IDC indicates that by 2024, more than 45% of organisations will give priority to faster delivery times and evaluation speeds as one of the top 3 criteria for providers in selecting service providers.

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