The development of artificial intelligence travels at a rapid pace. However, the potential of this technology opens up unexplored horizons, including from a regulatory point of view.

Regulating the use of AI by the European Commission presents positive aspects but also potential limitations. On the one hand, we want to prevent the use of this technology from ending up with the compression of individual rights or the harm of privacy, on the other hand, we run the risk that other geopolitical areas will overcome us technologically, obtaining competitive advantages that are difficult to fill.

We asked José Alberto Rodríguez Ruiz, Chief Data Protection Officer, Cornerstone OnDemand.

According to Ruiz, there are no contradictions between ensuring the protection of people and technological development, and this applies to many areas of technology, not just to the AI. It is more a question of finding the right balance.

No one really wants to implement a technology that could harm us. The manager brings facial recognition, for example, that companies like Ibm have currently suspended around the world because they are not sure of the benefit-risk ratio.

In Cornerstone, they strongly believe in the possibility of a correct use of artificial intelligence. In fact, ethical implications are an important component of its Innovation Lab for AI, a centre of excellence that sees data scientists and business experts engaged in the task of developing practical and ethical methods to apply AI technologies in the workplace.

Focusing on research and collaboration, the Lab aims to address the issues of the AI that are most critical for companies: for example, how to preserve the human component of the work while using automation or how to process sensitive personal data without losing All this with the ultimate goal of exploiting the AI to transform the work into a better experience, increasingly personalized and rewarding.

The use of artificial intelligence lends itself to several scenarios within HR. Here too, however, social and ethical implementations raise many concerns even among the public. How can we combine the reasonable needs of HR teams with the ethical issues related to AI?

It may seem surprising, but in the specific field of human resources, such concerns, such as discrimination, are not new and are already regulated in regulations such as the GDPR. Interestingly, what the development of the AI brings is new light to old problems.

Ruiz believes that artificial intelligence offers the opportunity to solve these problems on a large scale. For this, and to deal adequately with ethical issues, there is need for two things.

First, a data scientist to understand these problems, to understand how artificial intelligence systems will be used (in this case for recruiting, training, skills management, career progression, etc.), to understand the challenges and incorporate them

Subsequently, users of the AI, human resources professionals, need to become .A. Power Users, so that they can understand how the AI works, monitor it and make sure it works properly.

What are the development plans on short and medium-term IA technologies for Cornerstone?

The manager made it clear that Cornerstone started working on these elements a long time ago.

In fact, Cornerstone acquired Evolv in 2014 as a company active in big data analytics, and in 2020 as a French company that created an AI-based competence search engine.

In December 2020, the company launched the aforementioned Innovation Lab for AI, which is involved in developing responsible AI applications, such as Skills Graph, the AI-based competence search engine, integrated into Cornerstone’s product portfolio.

By increasing understanding of their skills deficiencies and access to content that meets training needs, people will be able to take more control of their careers.

The management of skills and careers will be one of our main areas of development, concludes Cornerstone manager

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