Efficiency and customer satisfaction are at the heart of the new technology infrastructure built by Roberto Tundo, Alitalia’s Chief Information & Technology Officer with Ibm. The new multicloud and hybrid declinations support Alitalia’s revenue, punctuality and cybersecurity.

•Every company innovation project • explains Roberto Tundo • assumes the value of a journey made up of stages. This is what we did in Alitalia, taking a step by step look at significant progress for us and our customers.

A full hybrid multicloud information system

Just over two years ago, remember Tundo, we started from an information system that was not adequate to the competitive challenge that Alitalia has to face in a daily context in which the competitors are aggressive and agile. Thanks to a fast running technology and a choice of top-level professional partners, reliable and flexible like Ibm, we have made a real generational leap working today with a full hybrid multicloud information system.

Among the most important results enabled by this modernization of the technological infrastructure, Tundo \ \ \ \ \ \ \ \ \ \ \ \ \ \ \ \ Today Alitalia is among the first positions in Europe both for punctuality and regularity of the flights operated, a result of great value conquered with the dedication of all those who work there and with investments of strategic importance. In October, Alitalia ranked second among the main European carriers with 84.7%, preceded only by KLM (88.3%) and obtained excellent judgements, very good and good.

Today, still specifies Tundo, Alitalia can operate the recalculation of the operating flights and the optimization of the aircraft and crews in real time, against disruption due to adverse events caused by weather or operating context. • Without the support of the most advanced technologies and the fast and efficient reading of the available data, this would not have been possible. The extension of routes in the face of a substantial invariance in the number of long-range wide-body aircraft is also a result of innovations in all sectors of the aircraft.

Digital journey in security

At the same time, the customer experience has had a decisive evolution with a considerable increase in the use of online tools: referring to the first six months of 2018, Alitalia’s digital revenues saw an increase of about 20% compared to the same period of the previous year with a parallel

The new architecture of the information system today also supports the processes that govern the reception and catering on board, improved to such a point that the international magazine

The digital journey, says Tundo, has been meditated point by point: the first steps now more than two years ago, have been dedicated to the security of the company data: a path of virtualization of the infrastructures has been started

At the same time, the equipment of the tools in the toolbox of the company ICT has been enriched with the adoption of solutions IaaS, SaaS, PaaS, both in public and private cloud mode, Particular attention has been paid to the development, ex novo, of a cybersecurity program that takes into account not only the primary need to defend the company data and those of the customers, who entrust Alitalia own sensitive data, from forms and methods of attack more and more Today, just over two years after that, Alitalia’s information system is, in summary, a Full Hybrid Multicloud: a leap from the ages to the starting point and the short time it takes to achieve this setup.

The role of Ibm in three stages

As Stefano Rebattoni, General Manager Global Technology Services of Ibm Italia, explains, “To put people at the centre, not technologies, is a prerogative of Ibm. However, this requires a perfect integration of the innovations available. The cloud, particularly in its hybrid formulation, offers this possibility. There were three stages in the digital journey of Alitalia: first of all the transformation with which we have overcome the initial obsolescence by shifting the foundations of technological architecture to the cloud and the data center of IBM. The second stage focused on virtualization and enlargement to a hybrid cloud that integrates all the potential of the previous IT structure. Finally, and in this case we are already talking about the next steps to be taken, we have started a new multicloud-based technological orchestration.

A transformation of this scale requires a comprehensive approach that includes issues of automation, security and resilience. The route defined by Alitalia and IBM is spread over a series of domains supported by technologies that, where necessary, are integrated with open source or other vendor modes.

The basis of all this is the vision of a hybrid, mute-cloud IT composed of IaaS, PaaS and SaaS-type services managed through a single and standardised overall governance. That is, hybrid and distributed IT appears and is managed as a unique.

Multicloud technologies

• Among the various technologies needed for multicloud management • Rebattoni • it is worthwhile to focus on some of them: the Ibm Broker for the selection, configuration and integration of cloud services

A role of primary importance in this digital reinvention, speiega Rebattoni, \ has been played of competence and experience in the execution of such transformation that it embraces technological components, models of sourcing, topology of delivery Ibm has been able to support Alitalia in its journey, providing the necessary skills and methodologies together with the necessary cloud technologies and services.

Next Digital Journey with Red Hat

• The results obtained so far • Roberto Tundo • confirm the ICT strategy defined at the beginning of our journey, the adjustments to it progressively applied to take into account a digital world that travels at The next steps are aimed at improving the efficiency of technological infrastructures and the Customer Experience of travellers. We have therefore planned a plan to implement several IT transformation projects towards the integrated multicloud. The overall approach is based on a parallel evolution of applications and infrastructure on the one hand and management and governance solutions on the other. It is also a plan to apply artificial intelligence technologies for the automation of operations, for the immediate reaction to any disservices and for the support of decisions to continuously improve IT and management processes.

• Some news of the last months • adds Rebattoni • from the Multi Cloud Manager to the acquisition of Red Hat, they open up to further new ways Today more than ever, therefore, you can use these technologies to manage amps distributed on various clouds and develop applications and microservices enriched in turn by advanced cloud services, such as artificial intelligence, to build new ways of interaction with their customers as well as

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